FAQ
Our formulas are barrier-safe and stripped of fragrance, alcohol, and filler. But let’s be clear: our actives are potent. If your skin’s reactive, start slow. Patch test. Introduce one formula at a time.
Sensitivity doesn’t mean babying — it means being smart.
If you’re using actives like retinol or chemical exfoliants, it’s possible. That’s not your skin breaking down — it’s your skin clearing out buried inflammation and congestion.
Purging is part of resurfacing. Give it time. Let it pass..
You can — but layering with intent is key. Don’t throw retinol, acids, and vitamin C on your face in one go. We don’t believe in overloaded routines.
Want a full map? DM us. We’ll help build your lineup around what your skin actually needs. scelerisque quis.
Formulated and bottled in-house, in South Africa.
Small batch. No factories. No outsourcing.
Every bottle is made with control, care, and some of that mooshy love emotion.
Dispatched within 1 business day.
You’ll get tracking as soon as it leaves us.
We don’t do delays — just delivery.
Depends on what you're targeting.
Hydration and glow? Often immediate.
Texture, scarring, and pigment? Give it 2–4 weeks minimum.
Barrier repair is a process — not a performance.
Some of our products — especially retinol — aren’t pregnancy-safe.
Always check with your healthcare provider. Want help customizing a safe routine? Just ask. We’ll build one that works for where your skin’s at.
Due to hygiene, we can’t accept returns on opened products.
But if something arrives damaged or there’s an issue?
We’ve got you. Just reach out and we’ll sort it fast.
We don’t do bots. We don’t do silence.
If your skin’s in chaos and you don’t know where to start — reach out.
Real people. Real support. Real answers.